Returning Your Purchase

  • STEP 1: Locate your original order number.
  • STEP 2: Call 802-438-2231or contact us at .
  • STEP 3: Ship your product to us with the order number, address, and RMA written prominently on the package. Use a service that issues you a tracking number, such as FedEx® or UPS®.
  • STEP 4: Upon receipt of the product, we’ll issue you a credit for your returned product.

  • Conditions

    Your return is subject to the following:
  • 1. Shipping charges are non-refundable.
  • 2. Defective products are allowed for return for replacement or credit .
  • 3. All returns must be within 30 days of the original date of purchase. Thereafter, all sales are final.
  • 4. All returns must be in original factory packaging with all original packing materials.
  • 5. Returns must be shipped freight prepaid. Any return sent back freight collect will be refused.
  • 6. All replacement items will be shipped after PET GEAR has received and processed Customer’s defective return. A new tracking number will be sent to Customer on the replacement item when it ships.
  • 7. All credits will be made back to the original payment method within 7-10 business days of receipt of product.
  • 8. PET GEAR will not be held responsible for Customer ordering the wrong product(s), and all refusals will be credited minus the freight charges.
  • 9. If a package arrives damaged the Customer should notate the damage when signing for the package so if the product is damaged inside the box a claim may be filed with the carrier.
  • 10. A 30% restocking fee will be charged on all returned items.
  • 11. To ensure your return is handled promptly, make sure all the return information stated above is clearly labeled on the return package.
  • 12. Be sure to write in the Order Number in the space provided to ensure accurate processing.
  • 13. Please use clear tape to secure the return label to your package.

  • Ship your product to this address:

  • Pet Gear Inc. Order No. _______
  • RMA No._______
  • Attn.: Consumer Credit Division
  • 192 Sheldon Avenue
  • West Rutland Vermont 05777

  • For Product Warranty